Dont deal with them! - rj753 (1 year ago)

I went to expo collision center to freshen up my car including the cracks on my rear bumper. They gave me an estimate with an entire rear bumper replacement.

When I dropped off the car, I asked them to keep my old rear bumper on the side so I can pick it up with the car after it was done. He immediately went on the defensive mode and said "Why do you need it, you don't need it". I obviously wanted my old rear bumper back because I want to make sure the I actually got a new one from him.

They literally called me back 5 minutes later and tell me that they can patch up my old bumper so I wouldn't need a new one. A sound very suspicious doesn’t it? Then they said that it'll save me $50 if I did it that way. I agreed to it and he sent me a second estimate with only $20 off with even more suspicious body work quotes.

I called them the very next morning so I can go through the 2nd estimate with them. They got on the defense mode again and literally started yelling at me. Ever since when does the customer not have the right to go over the estimate with whom they’re doing business with? They hung up and I re-called to find out what I’m paying for the work they’re doing.

This place is very shady and there are red flags raised everywhere. Don’t deal with them but if you do, PLEASE MAKE SURE that you tell them to keep the old car parts with them so you can pick it up when you pick up your car. This will assure you that YOU ARE ACTUALLY PAYING FOR THE NEW PARTS.